FAQ

I’m new to YOGA PACE. What should I bring or prepare before class?

Wear whatever feels comfortable for movement — your favourite yoga wear, sportswear or casual active clothes are all fine.
Bringing a towel and a water bottle is recommended to stay comfortable and hydrated.
We provide mats, blocks, straps and bolsters for everyone, and your teacher will show you how to use any props you need.
If you’d like a class or teacher recommendation, email us and we’ll be happy to advise.

How do I purchase a class package?

Choose a package plan on our Packages page and complete the payment.
After payment, please contact us (WhatsApp +852 9386 8611) so we can activate your credits.
Once activated, you can book classes through our Mindbody online booking system.

How do I register for an online booking account?

Visit the Mindbody online booking system and create a username and password (this takes only a few minutes). Use that account to sign in and manage bookings.
Use that account to sign in and manage bookings.

Is there any surcharge or hidden cost for membership?

No. The price you pay for a package is the total cost — there are no additional hidden fees.

How do I enroll in a class online?

Log in to your Mindbody account (make sure your package has been purchased and credits activated).
Select a class from our schedule and click “Book.” Once confirmed, the booking will appear in your Mindbody account.

I forgot my password. What should I do?

On the Mindbody login page, choose “Forgot password,” enter your registered email and follow the reset instructions.
If you still need help, contact us or Mindbody support.

How do I cancel a class and what is your cancellation policy?

You can cancel a booking through the Mindbody system by going to your booked classes and clicking “Cancel.”
Cancellations must be made at least 12 hours before the class start time. Absences or late cancellations (including due to sickness) will be treated as “late cancel / no show” and one class credit will be deducted from your package.
Sickness or injury supported by a medical certificate will be considered, please contact us to discuss.

Why can’t I enroll in a class?

Possible reasons include: you are not logged in to the booking system; your package has expired or you have no remaining credits; or the class is already full.
If none of these apply, please contact us and we’ll check for you.

What happens to classes in bad weather?

Your safety is our priority. We will continue classes unless a Tropical Cyclone Warning Signal No. 8 (or above) or a Black Rainstorm Warning (or a pre-warning thereof) is announced. In those cases classes will be canceled or postponed.
When a Black Rainstorm Warning is lowered, classes will resume two hours later. Please note that no fees will be refunded for missed classes.

Do you offer private or small group classes?

Yes. We offer private one-on-one classes or sessions for up to 3 persons at HKD 900 per hour. Private group classes for up to 8 persons are available at HKD 1,900 per hour.
Email us to enquire about availability and to book.

I have questions